FAQ
Everything you need to know about your order and our products.
How long does shipping take? +
We process orders within 1–3 business days. Standard delivery takes 5–10 business days. You'll receive a tracking email once your order ships.
Do you offer free shipping? +
Yes! Enjoy free shipping on all orders over $35. No code needed — it's applied automatically at checkout.
What is your return policy? +
All sales are final. We do not accept returns or exchanges. If your order arrives damaged, email us within 48 hours with a photo and we'll make it right.
My order hasn't arrived — what do I do? +
Email us at support@velourglow.com with your order number and we'll look into it within 24 hours.
Are your products cruelty-free and vegan? +
Yes. All Velour Glow products are 100% cruelty-free and vegan.
Still have questions?
We're happy to help. Reach out and we'll get back to you within 24 hours.
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